Shipping & Returns
Shipping Policy
1. Membership: When you purchase a membership through our website, no shipping is required. Your membership details will be updated in our records, and you'll receive a confirmation email with your membership information.
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2. Tickets to Events: For event tickets purchased on our website, no shipping is necessary. Your ticket details will be sent to you via email. Simply show the digital or printed copy of the ticket at the event venue for entry.
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3. Credits for Stalls and Pop Up Stores: When you buy credits for stalls or pop-up stores, there's no need for shipping. Our stall manager/s will have a record of your purchase and may also utilise a slip/wristband (or similar) system for clear understanding between students, parents, stall holders and school staff.
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4. Second-Hand School Uniform (SHU): After you've completed your payment for a second-hand school uniform, the uniform will be prepared and delivered to the Barramurra Primary School office for collection. This can take up to 14 days, due to the voluntary nature of our SHU managers. You will receive a notification once the uniform is ready for pickup. Please bring a copy of the confirmation email or your order details when collecting the uniform.
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If you have any questions about our shipping policy or any other inquiries, feel free to reach out to our friendly support team here: https://www.barramurrapandc.com/contact-us . We're here to help!
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Thank you for being a part of the Barramurra Primary School community.
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Last updated: 25th August 2023
Return & Exchange Policy
1. Membership: Membership must be renewed each year. We will review our membership lists to ensure you are prompted when you are up for renewal. According to P&C Federation by-laws, membership must be accompanied by a financial donation. We charge a nominal fee of $1.
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2. Tickets to Events: We understand that plans can change. If you find yourself unable to attend an event for which you've purchased a ticket, please contact us https://www.barramurrapandc.com/contact-us as soon as possible. Specific events will have unique time-frame/s where cancellation will result in a full refund. If no time-frame is shown, that time-frame is 72 hours notice. Cancellation outside of the time-frame cannot result in a full refund, although a partial refund may be considered.
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3. Credits for Stalls and Pop Up Stores: Credits purchased for stalls or pop-up stores are non-refundable. However, if you're unable to use your credits for a valid reason, please get in touch with us at https://www.barramurrapandc.com/contact-us, and we'll do our best to find a solution that works for you.
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4. Second-Hand School Uniform: We want you to be satisfied with your second-hand school uniform purchase. If you have any concerns about the uniform's condition or size, please contact us within 7 days of receiving it. We'll be happy to assist you with an exchange for a different size, if available.
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If you have any questions about our return and exchange policy or need assistance with a specific situation, feel free to reach out to our support team here: https://www.barramurrapandc.com/contact-us. We're here to help ensure your experience with us is a positive one!
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Thank you for being a valued part of the Barramurra Primary School community.
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Last updated: 25th August 2023